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Returns Policy
HBA is commited to adhering to the Australian Consumer Law when returning a product HBA reserves the right to repair, replace or refund.
All returned packages will be thoroughly inspected in accordance with our published INSPECTION CRITERIA, and a determination will be made if eligibility requirements are met for credit, replacement, exchange or repair. Please be sure to follow these guidelines to avoid any delay or denial of processing your return. Returns processing may take up to 10 business days from the time your return is received.
Returning a Defective Item
Unless otherwise specified, we gladly accept defective exchanges on products within 30 days of original invoice date. HBAsalon.com.au shall have sole discretion as to the credit method. We may issue a credit, ship a replacement product, exchange or we may repair the item and return it to you.
Manufacturer Restrictions
In some cases our suppliers will make minor changes to aesthic qualities of certain items, if you receive an item that does not match the description please be kind and patient while informing us and we will rectify the situation as quickly as possible.
Non-Defective Returns
Returns of Non-Defective items that are returnable by HBAsalon.com.au to product manufacturers may, at HBAsalon.com.au’s sole discretion, be accepted for return. Non-Defective returns may be subject to a 30% restocking fee and such returns will be for store credit or refund at HBAsalon.com.au’s sole discretion within 30 days of original invoice date. Please call us if you have questions about which products are returnable, which products may be subject to a restocking fee or for an explanation of circumstances under which a restocking fee may be charged.
Guideline for Return
Step 1: Check Your Return
ALL products being returned must be 100% complete and must be packaged in original packaging. All packing materials, manuals, blank warranty cards and other accessories and documentation must be included in the original packaging, as provided by the manufacturer. A return will not be processed, or a restocking fee may be charged in the event ANY item(s) included in the original shipment to you is not present in the returned package. Items sent for return consideration will be immediately denied and HBAsalon.com.au’s return policy will NOT BE HONORED in the event that a return shipment is received by us improperly packaged, altered or physically damaged.
ALL ITEMS WILL BE INSPECTED AND TESTED UPON RECEIPT.
Any discrepancies including, but not limited to, the following list will result in the package being returned to the customer and credit or replacement will NOT be issued.
The following criteria will be followed in rejecting returns and refusing credit:
- Products which are improperly packaged
- Products returned to HBAsalon.com.au in non-qualified shipping container
- Packages affixed with counterfeit label(s) or affixed with labels exhibiting tampering
- Products with any standard certification labels removed
- DAMAGE: Any dents, scratches, defacement or abuse of base casting
- DAMAGE: Torn or punctured products
- DAMAGE: Loose, damaged or removed screws/fasteners
Step 2: Ship and Insure Your Return
We STRONGLY recommend that you FULLY insure the package you are returning. THIS IS FOR YOUR PROTECTION, in the event the package is lost or damaged in transit. We suggest that you use a traceable carriers that can provide you with proof of delivery. HBAsalon.com.au shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by you, the customer, and is non-refundable. At our discretion HBAsalon.com.au may reimburse shipping charges related to the EXCHANGE of DEFECTIVE products. If you have any questions about shipping reimbursement for DEFECTIVE EXCHANGES please ask the service representative issuing your return authorization for clarification.
IMPORTANT NOTICE:
If Your Return does not qualify:
In the event that the product you are returning does NOT meet the requirements described in this document, we will photograph the merchandise and packaging and prepare a detailed summary of our determination to deny the return. The merchandise will then be returned to you. Please call us at HBAsalon.com.au to discuss alternative resolutions for difficulties with products not qualifying for return or exchange.