TERMS AND CONDITIONS

Definition

HBA means HBA Salon Equipment Pty Ltd (A.C.N. 127 123 960) trading as HBA.

General

It is assumed that customers have prior knowledge of and/or experience in the proper use of purchases. Receipt of stock assumes acceptance of all terms & conditions. Discrepancies in orders need to be reported within 24 hours of receipt. Where plumbing is required then all installation or connection costs are the responsibility of the purchaser. Prices and our return, exchange policies are subjected to change without further notice.

Pricing

All pricing is in Australian Dollars (AUD) and including GST and othertaxes where applicable.

Payment Method

HBA accepts cash, EFT (Electronic Funds Transfer), EFTPOS, bank cheque and credit cards including Visa and MasterCard. Orders will not be dispatched until the full payment has been received.

Shipping and Handling

All items are shipped by commercial freight carriers within Australia. Express delivery options including overnight, next day and 2nd day delivery are available for additional charges. Items in stock are generally shipped out within 48 hours from the date full payment has been received; however, times may vary depending on the volume of the order. Back ordered items may take up 8-10 weeks for delivery. Failure to receive goods on the agreed upon delivery date will incur re-delivery fee before goods are released.

Refund Policy

All exchanges, refunds and store credit will be subject to the manager’s approval before being issued. All refunds are subject to a restocking fee of 20% of the final price as shown on the receipt. Shipping and handling fees are non-refundable. Refunds will be processed within 24 hours from the date of request. There are no exchanges or refunds for clearance or sale items and the goods which have been ordered and manufactured per customer specifications. All claims must be made within 3 days of receiving the item(s).

Defective Merchandise

If a purchased item is found to be inwardly defective, exchange or store credit may be granted and is subject to the final approval of HBA. Unrelated dissatisfaction or change of mind with a chosen product does not constitute as being sufficient reason for the product return or grounds of being defective. HBA may allow for and exchange or store credit to be issued for defective merchandise subject to all of the following conditions:

  • that the item is returned within 7 days from the date of receipt
  • that the item is returned in its original packaging with all accessories and paperwork
  • the product is found to have a manufacturer’s defect upon investigation by HBA

HBA customer is responsible for any and all fees associated with returning any defective item(s).

Catalogue/Website Conditions

All prices are subject to change without notice. Prices listed are regular retail prices and do not include any freight, tax, setup, or delivery charge that may apply. Actual items may vary in appearance from pictures shown in the catalogue/website due to lighting and print quality. All pictures are for reference only and may not reflect the exact specifications of the actual product. HBA has made every attempt to be as accurate, complete, reliable, current, or error-free as possible with all listed items. If a product offered by this catalogue/website is not as described upon purchase, the customer may return it under the conditions listed in the previous section

Product Warranty

All salon furniture carried by HBA comes with warranty and the length is details on each product. All salon furniture and equipment is designed to be owned and operated only by qualified, trained professionals only, and other means of use may result in void of warranty. HBA does not warranty color variation over wood, fabric, or laminated materials. Chrome finishes, powder coated finishes, fabric, and laminated materials are not warranted against wear, fading, staining, soiling, crushing, peeling, chipping, or any affliction influenced by the user created environment or the care to which the item is tended to during use. The limited warranty does not cover any damage caused in transit, and such additional warranting remains at our discretion. Use of replacement parts provided by other manufacturers or not authorised by HBA, may affect equipment performance and voids all product warranties. Warranty service is provided by HBA and required that the products be shipped and delivered to us or our authorized service agent for the repair. The warranty does not cover shipping changes to or from our repair centers. All repaired items will be returned to the customer via a commercial freight carrier. HBA is not responsible for any shipping charges, consequential damages resulting in transit and equipment handling or service delays.